Returns & Exchanges

As soon as you receive your shipment, we recommend you:

  • Carefully inspect the contents for any physical defects or shipping damage
  • Verify that you received the correct products
  • Damaged merchandise is required to be reported within 7 business days of the delivery date to receive a replacement.

If you are not satisfied, follow the packing instructions listed below.

Packagingย Yourย Return

  • Returned items must be received within 15 days in original condition; washed, worn, or used items will not be accepted.
  • Please include your invoice or a note with your or name, address, and order ID#ย with the return.

Once your item arrives back and is found to be in its original condition, a refund will go back to the same form of payment originally used for the order.ย ย If there is an alternate item or size you prefer instead, you will have to submit a new order for that alternate item.ย 

 

* We do not accept returns on Videos and CDs, all Poster types and Billboards, Body Jewelry, Swim Wear, Underwear, Guitar Tabs, and Books.ย  Worn-washed, or used items will not be accepted and may be returned at the customerโ€™s expense.

**Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable

To speak with us in person, please contact Customer Service at Care@crtzclothings.com and a representative will assist you.